TriCore Nova designs and runs modern BPO frameworks for inbound & outbound calling, email support, live chat, back-office and trust & safety. We combine playbooks, QA, WFM and analytics with LLM copilots and bulk teams, so your operations scale without losing quality.
BPO operations are under pressure from volume spikes, shrinking budgets, new channels and rising quality expectations. We help you move from reactive firefighting to product-like CX operations.
We treat BPO as a stack: channels, workflows, knowledge, workforce management, quality and analytics — backed by shared playbooks and automation rather than isolated teams.
We support full outsourcing, managed teams, or “ops-as-a-product” engagements where we redesign journeys, processes and technology while your teams keep running day-to-day.
We work with fast-growing startups and established enterprises. Engagements can be short strategy sprints or fully managed multi-year operations.
Launch a new voice + email + chat operation for a new product or region.
Uplift quality and efficiency of existing partners without ripping everything out.
Bulk teams with leads and QA for time-boxed projects and clean-up work.
Share the channels you want to cover, expected volumes, languages, tools you already use and timelines. We’ll respond with a simple ramp-up plan, capacity options and sample playbook structure.